Ordering replacement supplies

Support Article | CPAP Therapy
CPAP supplies arranged for ordering

Keeping your CPAP supplies fresh and hygienic is key to effective therapy. Learn when to replace parts, how to place your order, and tips for seamless supply management.

1. Why Timely Replacement Matters

Over time, CPAP cushions, tubing, filters, and headgear accumulate oils, debris, and wear that can compromise seal integrity and airflow. Regular replacement:

  • Ensures a leak-free seal for consistent pressure delivery
  • Reduces bacterial or fungal growth in damp components
  • Maintains optimal comfort and prolongs device lifespan

2. Identifying Replacement Intervals

Manufacturer guidelines typically recommend:

  • Mask cushions & nasal pillows: every 1–3 months
  • Tubing: every 3–6 months
  • Filters: disposable filters monthly; reusable filters quarterly
  • Headgear: every 6–12 months

Set calendar reminders or leverage your SleepEz account dashboard to track due dates.

3. How to Order Replacement Supplies

Ordering is simple:

  1. Log in to the My Devices section of your SleepEz account.
  2. Select the device and click Order Supplies.
  3. Choose the items and quantities you need.
  4. Confirm shipping address and payment method.
  5. Submit your order—most requests process within 1–2 business days.

4. Auto–Ship & Subscription Options

For convenience, enroll in our auto-ship program. Customize your delivery cadence (monthly, bi-monthly, quarterly) and adjust or pause shipments at any time—so you never run out.

5. Insurance & Billing Considerations

Many plans cover routine supply replacements. When you place an order:

  • Verify your eligibility under DME benefits
  • Provide prescription or physician order if required
  • We’ll bill your insurer directly and send you an Explanation of Benefits

6. Shipping & Delivery Expectations

Standard ground shipping is complimentary. You’ll receive tracking information as soon as your order ships. Expedited and international options are available for an additional fee.

7. Tips for Smooth Reordering

  • Review your supply levels weekly and reorder at least 2 weeks before depletion.
  • Keep a small backup of critical items (cushions, tubing) in case of delays.
  • Update your shipping address promptly if you move.
  • Contact us immediately if you receive damaged or incorrect items—we’ll replace them free of charge.

By following these steps, you’ll maintain a hygienic, effective CPAP setup without interruptions—letting you focus on restful, restorative sleep.