Understanding your SleepEz bill ensures transparency in your care journey. This guide breaks down the different sections of your billing statement so you know exactly what you’re paying for—and why.
1. Billing Overview
Your SleepEz statement includes all charges related to sleep therapy, remote monitoring, consultations, and equipment:
- Statement Date: The date the bill was generated.
- Account Summary: Shows any previous balance, new charges, payments received, and total amount due.
- Due Date: Final date to make payment without penalties.
2. Service Breakdown
Each service line lists:
- Date of Service: When the appointment, test, or equipment shipment occurred.
- Description: The type of service—e.g., “CPAP Setup,” “Telehealth Follow-Up,” or “Sleep Study Review.”
- Charge Amount: The total cost before insurance (if applicable).
3. Insurance Adjustments
- Any applied insurance discounts, co-pays, or deductibles are clearly shown.
- You’ll see what portion your insurance covered and what you're responsible for.
- If a claim is pending, the amount may appear as “Estimated Responsibility” until processing completes.
4. Equipment Charges
Items like CPAP machines, masks, hoses, or accessories will be billed separately:
- Look for the item name and quantity in the product section.
- Rental vs. purchase options will be labeled accordingly.
- Insurance coverage may vary depending on your plan—check with your provider.
5. Payment Methods & Options
- Pay online via your SleepEz account dashboard using a credit card, debit card, or HSA/FSA card.
- Set up automatic payments to avoid missing due dates.
- Contact billing support if you'd like to discuss payment plans or financial assistance.
6. Common Questions
- “Why is my insurance not applied?” — Claims may be pending or require additional info. Check the status in your portal.
- “Why are there multiple charges?” — You may see separate lines for consultations, devices, or monitoring.
- “Can I get a detailed invoice?” — Yes, download or request an itemized bill from your account.
If you need help understanding your charges, reach out to the SleepEz billing team—we’re here to walk you through it and ensure clarity at every step of your care journey.