To ensure a smooth and secure telehealth experience, your devices and internet setup must meet certain technical standards. This guide outlines the essential requirements for participating in SleepEz virtual appointments.

1. Device Compatibility

Our telehealth platform works best on:

• Desktop/Laptop: Windows 10+, macOS 10.14+ with Chrome, Firefox, or Safari browser.
• Smartphones/Tablets: iOS 13+ or Android 9+ using the SleepEz app or a browser.
• Webcam & Microphone: Required for live video and audio interaction.

2. Internet Connection

Stable internet is crucial for clear communication:

• Minimum: 3 Mbps upload/download speed (for standard video).
• Recommended: 10 Mbps or higher for HD video calls without buffering.
• Use a wired Ethernet connection if possible; otherwise, stay close to your Wi-Fi router.

3. Browser Settings

Enable the following in your browser:

• Allow access to camera and microphone when prompted.
• Pop-ups and cookies must be allowed for our video platform to function correctly.
• Clear your browser cache if experiencing login or video loading issues.

4. App Requirements (for Mobile)

If joining via smartphone or tablet:

• Download the SleepEz Telehealth app from the App Store or Google Play.
• Grant permissions for camera, microphone, and notifications.
• Ensure background apps are closed to conserve bandwidth and battery.

5. Environment Setup

• Join from a quiet, well-lit room to improve visibility and reduce distractions.
• Use headphones with a built-in mic for better audio clarity.
• Position your device at eye level and minimize background activity or noise.

6. Security & Privacy

Our platform uses end-to-end encryption and HIPAA-compliant protocols:

• All video sessions are encrypted and never recorded without your consent.
• Patient data is securely stored and accessible only to authorized providers.
• Keep your device OS and antivirus software updated for additional protection.

7. Troubleshooting Tips

• Restart your router or switch to mobile data if Wi-Fi is unstable.
• Reboot your device before the session to free up memory and improve performance.
• If video/audio isn't working, try rejoining the call or switching to a different browser.

By following these technical guidelines, you'll be ready for a seamless SleepEz telehealth session—allowing your provider to deliver quality care from the comfort of your home.